Business challenge:
A large healthcare system established a subsidiary, dedicated to selling wellness and lifestyle management products. It needed a partner to warehouse inventory and fulfill orders for its customers.
ASW’s solution:
ASW agreed to provide retail fulfillment services, which included warehousing, order fulfillment, shipping, and returns management services.
Execution:
ASW's Northeast Ohio distribution facility was an ideal location for the client, also headquartered in the region. ASW received approximately 1500 SKU's (including vitamins/supplements, books, wearable health technology, drinkware, snacks, powdered drink mixes, etc.) from both the client and its suppliers, inspected it, and inventoried it in designated storage areas within the facility. All SKU's were input into ASW's system. The client had an existing online store on a 3rd party platform with which ASW was able to interface and import orders. ASW received, picked, and packed all orders placed online and shipped them on the client's UPS account. When needed, ASW created kits and special gift baskets. ASW also handled customer returns and exchanges. All data related to orders, tracking, and inventory was exported back to the client's system.
ASW’s competitive advantage:
- Vast experience handling fulfillment programs for a diverse clientele, including healthcare
- Strategic location in NE Ohio
- Dedicated account manager and project team
- Same-day shipping on orders received by 3PM ET
- Large, secure warehouse space for inventoried items
- Value-added services (specialty packaging, kitting, gift sets, etc.)
Key Benefits:
ASW provided the healthcare client with a trusted, local partner to store product and fulfill orders to customers across the country. ASW's dedicated representative ensured that all elements of the process worked efficiently, while the project team provided quality-control from receiving through fulfillment, increasing customer satisfaction and reducing the need for product returns or replacements. When returns or exchanges were needed, the team expertly provided reverse logistics services, so that inventory was immediately updated, customers were assisted, and the client had clear insight into returns analytics.